Privacy Policy

01What we collect

• Your name, phone number, and email.
• Pickup and drop addresses for each delivery.
• Payment details, processed securely by our payment partners.
• Device and location data while a delivery is in progress, for live tracking.

02How we use it

• To book, fulfil, and track your deliveries.
• To match you with a nearby driver and process payments.
• To provide support and keep the service safe and reliable.

03How we share it

We share only what's needed: your pickup/drop and contact details with the driver assigned to your trip, and payment info with our processors. We disclose data if required by law. We never sell your personal data.

04Retention & security

We keep your data only as long as needed to run the service and meet legal obligations. Data is encrypted in transit and access is limited to authorised staff.

05Your rights

You can ask us to access, correct, or delete your personal data at any time by contacting us.

06Contact & grievance

For privacy questions or complaints, reach our Grievance Officer, Prasad Jadhav — support@urbanpod.com · +91 78759 31955.