Terms of Service

01Accepting these terms

By creating an account or booking a delivery with Urban POD (UPOD), you agree to these terms. If you don't agree, please don't use the service.

02Using UPOD

• You must be 18 or older and provide accurate pickup and drop details.
• You're responsible for packaging your parcel safely and choosing a vehicle that fits the load.
• You agree to be reachable during pickup and delivery for a smooth handover.

03Pricing & payments

• Everyday parcels have a fixed, upfront fare shown before you book — inclusive of applicable taxes.
• For big loads, drivers place bids and you choose the one you prefer. That bid becomes the agreed price.
• Refunds and cancellation charges follow the policy shown at booking.

04What you can't send

• Illegal, stolen, or restricted goods.
• Hazardous, flammable, or perishable items that aren't safely packed.
• Anything that exceeds the size or weight limit of the vehicle you booked.

05Liability

We carry your parcel with reasonable care and cover eligible items up to the limit shown at booking. UPOD isn't liable for delays or loss caused by incorrect details, unsafe packaging, or events beyond our control.

06Contact

Questions about these terms? Email us at support@urbanpod.com.